Trainer competencies are broadly classified as :
A. Domain related: for example Accounting competency, for accounts trainers
B. Transactional role related: Skills and competitive abilities related to actual conduct of training
C. Transformational competencies: These are related to how to improve the learning and development body of knowledge, develop personality, and keeping ultimate mission in mind in solving problems and conduct of research
A. Domain skills and competencies
These are very specific to the areas in which a trainer conducts training. Some of the popular areas are:
1. Accounting
2. Sales
3. Customer service
4. Banking
5. Insurance
6. Real Estate
7. Retailing
B. Transactional Role competencies:
These relate specifically to conduct of training
1. Coordinating and facilitating competency: It is capability to organize and facilitate the transfer of learning. Includes ability to harmonize, manage conflicting demands, resourcefulness, collaborating, sharing, detail management
2. Competency of Presenting learning – Use of technology, audio visuals, voice, logical structure, simplification and inter-activeness in communication, verbal skills, language skills
3. Competency of Mentoring and tutoring individuals, hand holding
4. Diagnostic Competency: Skilled in In- depth study, data collection, brainstorming, experimenting, use of diagnostic models and tools,
5. Service competency: Timely Trouble-shooting, fire fighting, restoring
6. Planning and designing competency: program designing, content designing, delivery designing, practice designing, evaluating pilot study, improving.
7. Speaking and Communicating competency – ensuring closeloop communication, encouraging interaction,listening,motivating, confidence level, body language, eye contact, voice modulation, summarizing reviewing questioning, explaining, taking trainee reaction- feedback
C. Transformational competencies
1. HR competencies: Organizational issues,Handling relationships, Group and Interpersonal issues, empathy
2. Negotiation skills: avoiding aggressive and submissive attitude,Asserting the position confidently, bargaining
3. Change management competency: Innovativeness, creativity, adaptability, manage risk, lead, influence teams
4. Team management competency: able to motivate and lead teams
5. Goal oriented achiever competency: mindset to attain goals, self management, time management, initiating
6. Customer orientation skill: orientation and ability to meet customer needs
7. Research and Knowledge Management competency: willing to develop knowledge base, collect and distribute knowledge and experience, conduct research